Frequently asked questions

All our products are vegan, animal-free and declared accordingly.

Our customers with different skin types and skin problems have had good experiences with our products. Even during our test phases, between 95% and 97% of our testers are satisfied with the products and find them to be skin function-supporting.

We are very sorry to hear that you have not tolerated our products. Every skin is different and therefore reacts differently to certain ingredients. Please email us at info@unrefinedriches.com so that we can find out together what caused the allergic reaction. We will gladly take the time to advise you.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Usually changes are visible after 4-6 weeks. Regularity is key in any skincare routine, so we recommend you use our products consistently and patiently.

Our products are suitable for all skin types and colors.

Fortunately, we can tell you that most customers with acne have had good experiences with our products. However, to be on the safe side, we recommend that you ask your dermatologist.

Our products do not contain microplastics.

We will do our best to cancel your order before it is shipped. To cancel your order we ask you to send an email with your cancellation as soon as possible to: info@unrefinedriches.com If the order has already been shipped, you can refuse to accept it or return the unopened product. We will refund the full amount for the product upon receipt of your return.

Please send us an e-mail directly to: info@unrefinedriches.com. We will investigate the whole thing and replace your article. In this case a credit note is not possible.

The processing time of an order is a maximum of 24 hours. Your order will then be shipped. An exception are orders that are paid in advance. Here we ship your order within 24 hours after receipt of payment. Afterwards your package needs about 1-3 working days to arrive at your place (applies to deliveries within Germany). You're not from Germany? Then click here to find out how long it takes for your package to reach you.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.

Congratulations on your pregnancy! The female body performs at its best during pregnancy. It changes day by day and month by month, which is why incompatibilities with certain substances can occur. We therefore recommend that you speak to your gynecologist or dermatologist beforehand.