1. Booking fee
For booking a skin and hair consultation, we charge a booking fee of €5. This fee must be paid no later than 24 hours before the scheduled appointment. If the client does not cancel the appointment in time and has not yet paid the booking fee, the appointment will still be binding and the fee will be invoiced subsequently.
2. Cancellation and rescheduling
Should the client be unable to attend the skin and hair consultation, the appointment must be canceled or rescheduled. This can be done via the notification link the client receives by email after booking. The client has the option to cancel or reschedule the appointment up to 24 hours before the original appointment time. If the cancellation or rescheduling does not occur within this timeframe, the booking fee will not be refunded. A client may reschedule an appointment only once.
3. Types of consultation implementation
Skin and hair consultations are conducted either via Google Meet or by telephone. The client selects their preferred method when booking. For video calls, the client should ensure good lighting so they are clearly visible, as well as a working microphone for clear communication. These technical requirements can also be met with a mobile phone if the meeting is conducted via that device.
4. Use of video material
In the booking form, the customer has the option to consent to the use of video footage from the online meeting for our social media channels. By confirming this, the customer agrees that we may use the video footage indefinitely for the distribution of organic content as well as for paid advertising on all social media platforms and websites we use.
5. Confidentiality and Data Protection
The data provided by the customer will be treated confidentially. We implement appropriate technical and organizational measures to ensure data security and protect it from unauthorized access.
6. Disclaimer regarding consultation results
Our skin and hair consultations are based on the information provided by the client and our expertise. However, we cannot guarantee specific results or improvements. The client acknowledges that individual results may vary and we accept no liability for the results achieved.
7. Contact and Support
For questions or problems regarding booking, cancellation, or rescheduling, customers can contact our customer service. Contact details are available on our website. However, cancellations or rescheduling can only be done via the notification link in the booking email the customer received upon booking.
8. Changes to the Terms and Conditions
We reserve the right to change these terms and conditions at any time. Changes will be announced on our website. For appointments already booked, the terms and conditions valid at the time of booking apply.
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CLOSELY:
1. Booking Fee
For the booking of a skin and hair consultation, we charge a booking fee of 5 euros. This fee must be paid no later than 24 hours before the scheduled appointment. If the customer does not cancel the appointment in time and the booking fee has not been paid by then, the appointment remains binding, and the fee will be charged retroactively.
2. Cancellation and Rescheduling
If the customer is unable to attend the skin and hair consultation, it is necessary to cancel or reschedule the appointment. This can be done via the notification link that the customer receives by email after booking. The customer has the option to cancel or reschedule the appointment no later than 24 hours before the original appointment. If the cancellation or rescheduling is not made within this period, the booking fee will not be refunded. A customer can reschedule an appointment only once.
3. Consultation Methods
Skin and hair consultations are conducted either via Google Meet or by phone. The customer selects the preferred method at the time of booking. For a video call, the customer should ensure they have good lighting to be clearly visible, as well as a functioning microphone for clear communication. These technical requirements can also be met with a mobile phone if the meeting is conducted this way.
4. Use of Video Material
In the booking form, the customer has the option to agree that video material from the online meeting may be used for our social media. If the customer confirms this, they agree that we may use the video material indefinitely for the display of organic content as well as for paid advertisements on all social media platforms and websites we use.
5. Confidentiality and Data Protection
The data provided by the customer will be treated confidentially. We implement appropriate technical and organizational measures to ensure the security of the data and protect it from unauthorized access.
6. Disclaimer of Liability for Consultation Results
Our skin and hair consultations are based on the information provided by the customer and our expertise. However, we cannot guarantee specific results or improvements. The customer acknowledges that individual results may vary, and we do not assume any liability for the achieved results.
7. Contact and Support
For questions or problems regarding booking, cancellation, or rescheduling, customers can contact our customer service. The contact details are provided on our website. However, cancellations or rescheduling can only be made via the notification link in the booking email that the customer received when booking.
8. Changes to the Terms and Conditions
We reserve the right to change these terms and conditions at any time. Changes will be announced on our website. For already booked appointments, the terms and conditions valid at the time of booking apply.
