General terms and conditions of business

Contracting parties

On the basis of these General Terms and Conditions of Business, between the customer and 

Unrefined Riches

Represented by Adelaide Wolters

Address: Mittelweg 144 20148 Hamburg

phone: 015223294644

E-mail address:


hereinafter referred to as provider, this contract is concluded.



Subject matter of the contract

This contract regulates the sale of new goods from the natural cosmetics sector(s) via the supplier's online shop. Please refer to the product description on the offer page for details of the respective offer.



Conclusion of contract

The contract is concluded in electronic business transactions via the shop system or via other means of distance communication such as telephone and e-mail. The offers presented represent a non-binding invitation to submit an offer by the customer order, which the provider can then accept. The ordering process for the conclusion of the contract comprises the following steps in the shop system:

Selection of the offer in the desired specification (size, number)

Adding the offer to the shopping cart

Press the button 'Checkout'.

Entering the billing and delivery address

Selection of payment method

Verification and processing of the order and all entries

Press the button 'Buy'.

Confirmation mail that order has been received

In addition to the shop system, orders can also be placed via remote means of communication (telephone/e-mail), whereby the order process comprises the following steps to conclude the contract:

Calling the order hotline and specifying the order, as well as delivery and billing address, telephone number and payment method / sending the order email with the order details, as well as delivery and billing address, telephone number and payment method 

Confirmation mail that order has been received

With the sending of an order confirmation the contract comes off. The automatically generated and sent order confirmation does not represent a corresponding legally binding declaration. The contract is also concluded by sending the goods or providing the service.



Duration of contract

Subject to termination, the contract has a term of 1 delivery. The total price is calculated from the following components: The product and shipping costs




The provider reserves the right not to provide the promised service if it is not available.



Prices, shipping costs, return costs

All prices are final prices and do not include sales tax (value added tax) according to § 19 Abs. 1 UStG. Per order the following forwarding expenses lump sums result once: Germany: 4,99€ (up to 2kg). In the case of partial deliveries, the flat rate only applies once in each case. If there is a right of revocation and this is used, the customer bears the cost of the return.



Terms of payment

The customer only has the following options for payment: prepayment, invoice on delivery, payment service provider (PayPal). Other payment methods are not offered and will be rejected.

The invoice amount must be transferred in advance to the account specified in the invoice, which contains all the details for the transfer and is sent by e-mail, after receipt of the invoice. The invoice amount is to be transferred in advance to the account specified therein after receipt of the invoice, which contains all details for the transfer and is sent with the delivery. If a trustee service/payment service provider is used, this enables the provider and customer to process the payment among themselves. The trustee service/payment service provider forwards the customer's payment to the provider. Further information is available on the website of the respective trust service/payment service provider. The customer is obliged to pay or transfer the stated amount to the account stated on the invoice within 7 days of receipt of the invoice. Payment is due without deduction from the invoice date. After the expiry of the payment period, which is thus determined by the calendar, the customer is in default even without a reminder. A right of retention of the customer, which is not based on the same contractual relationship, is excluded. Offsetting against claims of the customer is excluded, unless these are undisputed or legally established.



Terms of delivery

The goods will be shipped immediately after confirmed receipt of payment. The dispatch takes place on average at the latest after 3 working days. The entrepreneur commits himself to the delivery on 2 working days after receipt of order. The standard delivery time is 3 working days, if nothing else is indicated in the article description. The offerer sends the order from own camp, as soon as the entire order is there in stock. The customer will be informed about delays immediately.


Drafting of contracts

If the customer is an entrepreneur, the risk of accidental loss and/or accidental deterioration of the goods shall pass to the customer upon delivery or, in the case of shipment, upon delivery of the goods to the selected service provider for this purpose. The customer has no possibility to directly access the stored contract text. The customer can correct errors in the input during the order process. He can proceed as follows: Back button or order abort or clicking a new button on the navigation.



Right of withdrawal and customer service

revocation instruction

right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.


The revocation period is fourteen days from the day, 


In the case of a contract of sale: where you or a third party designated by you, other than the carrier, have taken or have taken possession of the last goods.

In the case of a contract covering several goods ordered by the consumer under a single order and delivered separately: to which you or a third party other than the carrier designated by you have taken possession of the last goods.

In the case of a contract for the supply of goods in several instalments or pieces: in which you or a third party other than the carrier designated by you took possession of the last instalment or piece.

In the case of a contract for the regular delivery of goods over a fixed period: when you or a third party other than the carrier designated by you took possession of the first goods.

If several alternatives meet, the last time is decisive.


In order to exercise your right of withdrawal, you must inform us (Unrefined Riches, Adelaide Wolters, Mittelweg 144 20148 Hamburg Tel.:015223294644 of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). You can use the following sample revocation form, which is, however, not mandatory.


Sample revocation form


(If you want to cancel the contract, please fill out this form and send it to us.

it back.)

- To [here is the name, address and if applicable the fax number and e-mail address

of the entrepreneur by the entrepreneur]:

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the

the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name(s) of consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only for paper communication)

- date


(*) Delete as appropriate. 


In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.


Consequences of the revocation

If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (with the exception of additional charges arising from your choice of a method of delivery other than the low-cost standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier.


You must return or deliver the Goods to Unrefined Riches, Adelaide Wolters, Mittelweg 144 20148 Hamburg, Germany, Mobil-Nr.:015223294644 immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this Agreement. This period shall be deemed to have been observed if you dispatch the goods before expiry of the fourteen-day period.


You shall bear the direct costs of returning the goods.


You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.


End of the revocation instruction




You can reach our customer service at the following times: Unrefined Riches, Adelaide Wolters, Mittelweg 144 20148 Hamburg Tel.:015223294644 Opening hours: 


Monday to Sunday 8:00 am to 00:00 am



Monday to Friday 17:00 hrs to 00:00 hrs

Saturday and Sunday 8:00 a.m. to 00:00 a.m.





Claims for damages by the customer are excluded, unless otherwise specified for the following reasons. This also applies to the representative and vicarious agents of the supplier if the customer raises claims for damages against these claims. Excluded are claims for damages of the customer due to injury to life, body, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the contractual goal. Likewise, this does not apply to claims for damages following grossly negligent or intentional breach of duty on the part of the provider or its legal representative or vicarious agent.



Prohibition of assignment and pledging

Claims or rights of the Customer against the Provider may not be assigned or pledged without the Provider's consent, unless the Customer has proven a justified interest in the assignment or pledge.

Language, place of jurisdiction and applicable law

The contract shall be drawn up in German. The further execution of the contractual relationship shall take place in German. The law of the Federal Republic of Germany applies exclusively. This only applies to consumers insofar as no legal provisions of the state in which the customer has his residence or habitual abode are restricted. The place of jurisdiction for disputes with customers who are not consumers, legal entities under public law or special funds under public law is the registered office of the provider.



Data protection

In connection with the initiation, conclusion, processing and reversal of a purchase contract on the basis of these GTC, data is collected, stored and processed by the provider. This happens within the scope of the legal regulations. The provider does not pass on any personal data of the customer to third parties, unless he is legally obliged to do so or the customer has expressly consented beforehand. If a third party is used for services in connection with the handling of processing, the provisions of the Federal Data Protection Act will be complied with. The data communicated by the customer in the course of the order are processed exclusively for the establishment of contact within the framework of the contract winding up and only for the purpose, for which the customer made the data available. The data will only be forwarded to the shipping company, which takes over the delivery of the goods in accordance with the order, if necessary. The payment data will be passed on to the bank commissioned with the payment. Insofar as storage periods of a commercial or tax nature apply to the provider, the storage of some data may take up to ten years. During the visit in the Internet Shop of the offerer anonymized data, which do not permit conclusions on personal data and also do not intend, in particular IP address, date, time, browser type, operating system and visited sides, are logged. At the customer's request, personal data will be deleted, corrected or blocked in accordance with the statutory provisions. A free information about all personal data of the customer is possible. For questions and requests for deletion, correction or blocking of personal data as well as collection, processing and use, the customer can contact the following address: Unrefined Riches, Adelaide Wolters, Mittelweg 144 20148 Hamburg, Tel.:015223294644



Severability clause

The invalidity of a provision of these GTC shall not affect the validity of the other provisions.



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