How can I change or cancel my order? We will do our best to cancel your order before it is shipped. To cancel your order please send us an email with your cancellation as soon as possible at: info@unrefinedriches.com. If the order has already been shipped, you can refuse the acceptance of the package or return the unopened product. We will refund the payment for your product as soon as we receive your order.
What if my order arrives damaged? Please send us an e-mail directly to: info@unrefinedriches.com. We will investigate the whole thing and replace your article for you. In this case a refund is not possible.


Which payment methods do you accept? We accept PayPal and prepayment as payment options. Your information will not be shared with third parties..


When will my order be shipped? We will send you an email as soon as your package has been shipped. This will take place within 3 business days*. Afterwards your parcel needs about 1-3 working days to arrive at your home (only valid for within Germany). *if not stated otherwise on the website, e.g. for pre-orders.


Are all your products vegan? Many of our products are vegan and declared accordingly. If you only use vegan products, here is our go to: SHE[A] RAW
How long does it take until I see results? Usually changes are seen after 1-4 weeks. In every skincare routine, regularity is the key, so we recommend that you use our products consistently.

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